Terms and Conditions

Premier Trophy Limited
Address: Room 807, Tung Chi Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong
Trading Name: Premier Trophy

1. Business Model

Premier Trophy is a custom trophy, award, medal and corporate gift workshop. All products are made to order based on approved artwork designs. We do not sell inventory stock. A quotation is not a binding offer to sell at a fixed price; all prices are subject to staff review and final confirmation.

2. Quotation and Agreement

• Your quotation is valid for 30 days from the issue date.
• A quotation becomes a binding contract only when you approve the artwork proof and confirm the final price in writing.
• All quotations are in Hong Kong Dollars (HK$), exclusive of delivery unless stated.
• The quotation reflects the design, materials and customisations you specified at time of request.

3. Deposit and Payment

• 50% deposit is required to start production; this deposit is non-refundable once production begins.
• Production does not commence until the deposit is received.
• The balance is due on delivery or before collection, according to the payment terms agreed in writing.
• We accept bank transfer, cheque, P-Card, Ariba and Net-30 payment terms.

4. Artwork and Design Approval

• We provide a proof of your artwork before production. This proof is a digital or physical rendering showing the design, colours, engraving (if applicable), and layout.
• You must approve the proof and confirm acceptance in writing (email or WhatsApp).
• Once approved, we proceed with production. No design changes are accepted after proof approval without written agreement and a potential redesign fee.
• Intellectual property in your artwork remains with you; we retain the right to use the final artwork images for our catalogue and marketing with your permission.

5. Lead Times

• Standard lead time: 7 to 10 working days after artwork approval and deposit receipt.
• Rush service: 1 to 3 working days available on request, subject to capacity and at an additional cost.
• Lead times do not include delivery time.
• We will confirm the exact delivery date in writing before production starts.

6. Customisation and Variation

• The more you customise (engraving, choice of materials, size variations, packaging), the longer the lead time. Each customisation is priced individually.
• Changes to a quote (material, colour, quantity, personalisation) require a revised quotation and written approval before we proceed.

7. Returns and Defects

What we cover:
– Manufacturing defects (e.g., poor engraving, colour misalignment, structural flaws) discovered on delivery are replaced or remade at no cost.
– Damage during transit (e.g. broken crystal, dented metal) is replaced or remade at no cost.
– You must notify us of defects or damage within 7 days of delivery with photographic evidence.

What we do not cover:
– Change of mind returns: because each item is made to your approved design, we do not offer refunds or returns if you change your mind about the artwork, materials or colour.
– Wear and tear after use.
– Damage caused by mishandling, storage or use outside normal conditions.

All returns and replacements are subject to inspection and our assessment of the defect.

8. Cancellation

• Cancellations before artwork approval are refundable at 100%.
• Cancellations after artwork approval and deposit payment incur a 50% cancellation fee (the deposit is retained).
• Cancellations during production cannot be refunded; the full order must be completed and charged.
• Cancellations for rush orders (1 to 3 days) may incur full charges if production has already begun.

9. Intellectual Property

• Your artwork and design remain your intellectual property.
• We retain the right to use images of the finished product (without your branding, if requested) in our portfolio and marketing materials for the trophy business, with credit where appropriate.

10. Limitation of Liability

• Our total liability for any order is limited to the amount paid for that order.
• We are not liable for indirect, consequential or special damages (such as lost profits, lost business or reputational harm) arising from defects, delays or inability to deliver.
• You are responsible for verifying your artwork and design requirements before approval.

11. Delivery and Risk

• Risk of loss or damage in transit transfers to you at the point of delivery or collection.
• We are not responsible for loss or damage during shipping unless you have purchased shipping insurance.
• Delivery dates are estimates and not guarantees; we will make reasonable efforts to meet them.

12. Data and Privacy

See our Privacy Policy for how we use your contact details, artwork and quotation information.

13. Governing Law

These terms are governed by the laws of Hong Kong. Any disputes will be resolved in the courts of Hong Kong.

14. Contact

For enquiries about quotations, designs and lead times:
– Email: [email protected]
– WhatsApp: 9105 5996

DIFFERENCES FROM THE QUOTATION PDF

The following clauses appear in the printed quotation PDF but are consolidated or expanded here:

• The PDF states “50% deposit required to start production; balance on delivery”, section 3 above clarifies this applies once production commences and is non-refundable.
• The PDF lists “Quotation valid for 30 days from the issue date”, expanded in section 2 to clarify that approval of the artwork proof is the binding point, not the quotation alone.
• The PDF states “Artwork proof provided for approval before production”, section 4 above details the approval process and what happens after approval.
• The PDF states “Production lead time confirmed after artwork sign-off”, section 5 specifies the 7 to 10 working day standard and mentions rush options.
• The PDF does not explicitly address returns or defects, section 7 covers this comprehensively.
• The PDF does not cover cancellation policy, section 8 is new.